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RETURNS

 



HVAC Parts USA

90 Day Limited Warranty

All CANCELLED ORDERS ARE SUBJECT TO A $20.00 CANCELLATION FEE.

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Part  Returns

Deliveries refused for reasons other than shipping damage (see above) will be subject to any applicable return shipping charges plus a 25% restocking fee.

You may return unused unopened merchandise within 10 days of receipt of your order. All returned merchandise must be undamaged, unused and in the original packaging.

You must contact HVACPartsUSA.com customer service department immediately at Toll Free: (773) 789-7278. You will be issued an RMA (Returned Authorization Number)

and will be given instructions on how to prepare the merchandise for return shipping. The RMA number should be clearly posted on the outside of the package.

Merchandise that is returned without an RMA number will be refused and or No Refund will be issued.

You must pay all return shipping cost back to us. Upon inspection of the returned equipment to make sure it is in its original packaging, undamaged, and no missing parts or pieces and if there

is no evidence that the equipment or part was ever installed you will be entitled to a refund of the original purchase price minus shipping cost and minus a 25% restocking fee.

Any merchandise that is found to be other than new and unused will be returned shipped collects.

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Manufacturer's Warranty

All parts purchased from our online web store come with a manufacturer's warranty for one full year from the original date of purchase.

At our option, we'll repair or replace any defective product for 90 days following the original date of purchase. Shipping and delivery charges are not refundable, however,

the Customer will not be billed for shipment of the replacement.

Customer may return the part under warranty to HVACPartsUSA.com only after first receiving an authorization return number in email from our parts center, a copy of which

must accompany the product being returned. Customer must pay for all shipping expenses for the returned product, However HVACPartsUSA.com will pay all shipping costs

for the replacement part.

Part Warranty
 

Our warranty is one of the best in the Industry for our do-it-your self-customers.

We offer a 90 day manufacturer's warranty. We will replace or repair every part we sell. We will send a replacement for any part that fails under normal use within 90 day of the purchase date of invoice.

 

Damaged Freight
 

HVACPartsUSA.com will not be responsible for damaged freight. It is the responsibility of the consumer to inspect all merchandise immediately upon delivery and to properly

file all freight claims to obtain replacement equipment or compensation for repairs.
 

All products are inspected, checked, and packaged by the manufacturer prior to release to the carrier. Upon delivery to the carrier, the shipment technically becomes your property.

We specify that all equipment items be securely strapped to a wooden pallet prior to shipment, which greatly reduces the likelihood of damage during transit.

But in spite of our best efforts, shipping damage can and does sometimes occur. Here's how to protect yourself.


· Before signing the delivery receipt, make sure you have received all the items specified on the bill. If anything is missing from the shipment, note this on the delivery receipt and have the

driver sign your copy
· Always note any external damage to cartons on the delivery receipt and have the driver sign your copy
· We highly recommend that you unpack each carton in the driver's presence and carefully inspect each item. Note any damage on the delivery receipt and have the driver sign your copy.

Contact the carrier immediately to file a claim
· If you discover concealed damage after the driver has left, immediately call the carrier and request inspection. Keep all packing materials and contents in the same condition as

when the damage was discovered
· It is a good idea to take pictures immediately after discovering concealed damage in order to support your claim
· If the equipment delivered appears to be damaged beyond repair, please refuse the shipment and write on the shipping documents exactly why you refused the delivery.

Make sure you get a delivery receipt from the trucking delivery person with your remarks written on it. This will permit us to obtain a new unit from the factory and have the trucking company handle the problem they caused.

 

Electrical Parts:

Any and all electrical parts Motors, Capacitors, Compressors, Relays, Circuit Boards, Gas Valves are not returnable. All sales are final.

All Electrical Parts will come with a 90 day Manufactures warranty from the date of original purchase. *At our option, we'll repair or replace any defective product for 90 days following the original date of purchase.

Shipping and delivery charges are not refundable, however the Customer will not be billed for shipment of the replacement.

Customer may return the part under warranty to HVACPartsUSA.com only after first receiving an authorization return number in email from our parts center, a copy of which must accompany the product being returned.

Customer must pay for all shipping expenses for the returned product, and in turn,
HVACPartsUSA.com will pay all shipping costs for the replacement part.

 

Equipment Sales:

All sales are final. This includes Furnaces, Condensing Units, Compressors, Heat Pumps, Mobile Home Furnaces, and Packaged Heating and Air Conditioning Units.

All warranties are covered bythe manufacturer, and are not the responsibility of HVACpartsUSA.com

 

AC Equipment Start Up
 

In order to protect your warranty and for your own personal safety, split-system condensing units must be "started up" by a licensed contractor who has been EPA certified to purchase and handle refrigerant.

Any qualified HVAC service company in your area can perform this work for you. At a minimum, the technician performing the start up should:
· Braze the line set (copper tubing) to the service valves on the condensing unit and or evaporator coil.
· Use a vacuum pump to evacuate the Freon lines and cooling Evaporator coil.
· Check the system for Refrigerant leaks.
· Make the final electrical connections.
· Charge the system with refrigerant to the correct pressures.
· Check the overall running operation of the entire system (pressures and temperatures)
WARNING: Improper installation can void your warranty and expose you to potentially hazardous conditions. Do not attempt to do this work yourself!
NOTE: Puron (R-410A) units require special gauges and refrigerant. Serviceperson must be trained and certified to handle Puron installations

Safety First
 

Before you begin any repairs or installation on your heating and or air conditioning systems, consult all manufactures safety warnings and procedures.

If you are not comfortable or have no experience working with Electricity, or with Natural Gas, L.P. Gas we would highly recommend calling your local Independent contractor for service.

Warranties & Service
 

All the equipment we sell is new and is covered by the full manufacturer's warranty. Warranty service work can be performed by any properly licensed HVAC contractor,

But please be aware that labor charges are not covered by the manufacturer or by HVACPartsUSA.com. Some manufacturers charge a nominal fee to process returned compressors.

Shipping fees for in-warranty parts are to be paid by the customer.

 

 

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